Terms of Sale
These Terms of Sale apply to purchases made through studioparole.shop.
Studio Parole is a brand of:
Tasha Hériché, EI – tasha love design
SIREN: 799 220 405
SIRET: 799 220 405 00036
Nîmes, France
Email: contact@studioparole.shop
Studio Parole offers print-on-demand tote bags and may introduce additional products in the future.
By placing an order through this website, you confirm that you have read and accepted these Terms of Sale.
We take reasonable care to describe and display our products as accurately as possible.
Because products are printed individually and computer or mobile screens may display colours differently, slight variations in colour, placement or appearance may occur between the images shown online and the finished product.
These minor variations do not constitute a defect where the product otherwise corresponds to the description and design ordered.
Product dimensions, materials and other relevant characteristics are indicated on the individual product pages.
Prices are displayed in euros (EUR).
Studio Parole is operated under the French VAT exemption regime applicable to small businesses. VAT is not charged pursuant to Article 293 B of the French General Tax Code.
Shipping charges and any other applicable costs are shown before the order is confirmed.
For customers purchasing from outside France, additional local taxes, customs duties or import charges may apply depending on the destination and applicable legislation. Where such charges are not collected at checkout, they may be payable by the recipient.
Studio Parole reserves the right to change its prices at any time. Products are charged at the price displayed when the customer places the order.
Orders are placed through the Studio Parole online store.
Payment is due in full at checkout using the payment methods offered on the website.
After placing an order, you will receive an order confirmation at the email address provided during checkout.
Studio Parole reserves the right to refuse or cancel an order where there is a payment problem, suspected fraud, an obvious pricing or technical error, an inability to fulfil the product, or another legitimate reason preventing completion of the order.
If an order that has already been paid cannot be fulfilled, the amount paid for the affected item will be refunded.
Studio Parole products are produced on demand through professional fulfilment partners, including Printful and Printify.
Production normally begins shortly after an order has been confirmed.
Because products are made to order rather than held as pre-produced stock, a short production period may occur before the order is shipped.
Different products within the same order may occasionally be produced or shipped separately.
Available delivery options, estimated delivery times and shipping charges are shown during checkout.
Delivery estimates include production and transportation time and may vary according to destination, production volume, carrier delays, public holidays, customs processing or other circumstances outside our reasonable control.
Once tracking information is available, it may be provided by email or through your order information.
Studio Parole remains responsible for fulfilling the order in accordance with applicable consumer law.
If an order is significantly delayed or cannot be delivered within the agreed period, please contact us so that the appropriate solution can be provided in accordance with applicable law.
Customers are responsible for providing complete and accurate delivery information when placing an order.
Please check your shipping address carefully before confirming your purchase.
If you notice an error after placing an order, contact us as soon as possible. Because production and fulfilment may begin automatically, we cannot guarantee that an address can be changed once the order has entered production or shipping.
Additional production or shipping costs resulting from an incorrect address supplied by the customer may be charged to the customer where legally permitted.
This does not affect your rights where a delivery problem is caused by Studio Parole, its fulfilment partner or the carrier.
Customers who qualify as consumers in the European Union have the legal right to withdraw from the purchase of a standard, non-personalized product within 14 days after receiving the product, without having to provide a reason.
To exercise this right, you must notify Studio Parole clearly of your decision to withdraw before the 14-day period expires.
You may contact:
Tasha Hériché – Studio Parole
Email: contact@studioparole.shop
You may also use the model withdrawal form provided at the end of these Terms of Sale, although use of the form is not mandatory.
After notifying us of your withdrawal, the product must be returned within 14 days according to the return instructions provided by Studio Parole.
Unless otherwise stated or required by law, the customer is responsible for the direct cost of returning the product.
Please contact us before returning an item so that we can provide the appropriate return instructions and address. Do not send products directly to a Printful or Printify production facility unless instructed to do so.
Where the legal right of withdrawal applies, Studio Parole will refund payments received for the returned product, including the cost of the least expensive standard delivery method originally offered.
Additional delivery costs resulting from the customer's choice of a more expensive shipping method are not required to be refunded.
A refund will be made no later than 14 days after Studio Parole has been informed of the customer's decision to withdraw. However, the refund may be withheld until the returned product has been received or the customer provides evidence that it has been sent back, whichever occurs first.
The refund will normally be made using the same payment method used for the original transaction unless otherwise agreed.
Customers may inspect a product as they reasonably would in a physical store. The customer may be responsible for any reduction in value resulting from handling beyond what is necessary to establish the nature and characteristics of the product.
Our statement totes are printed individually on demand. For orders delivered to the United States, we do not offer returns or exchanges for a change of mind, subject to applicable law.
If your item arrives damaged, defective, incorrectly printed or different from what you ordered, please contact us promptly at contact@studioparole.shop with your order number and photographs of the issue. We will arrange an appropriate replacement, refund or other remedy in accordance with applicable law.
Please contact us before returning any product so we can provide instructions. This policy does not affect any rights you may have under applicable consumer protection laws.
The statutory right of withdrawal does not apply to products made according to the customer's individual specifications or that are clearly personalized.
This includes, for example, a Custom Statement Tote containing wording specifically requested or supplied by the customer.
Customers are responsible for checking personalized text carefully before submitting an order, including spelling, punctuation and capitalization.
Once production of a personalized product has begun, it cannot normally be changed or cancelled.
This exclusion applies only to the right to change your mind. It does not affect your legal rights if the personalized product is defective, damaged, incorrectly produced or does not correspond to the personalization submitted with the order.
If you receive an item that is damaged, defective, incorrectly printed or different from the product you ordered, please contact us as soon as reasonably possible.
Please include:
- Your order number
- A description of the problem
- Clear photographs showing the item and the issue
Where appropriate, Studio Parole may arrange a replacement, refund or other solution.
Your statutory consumer rights are not limited by the policies of our Printful or Printify fulfilment partners.
Consumers benefit from the mandatory legal guarantees provided under applicable consumer law.
Under French law, the seller is responsible for defects in conformity that exist when goods are delivered and that appear within the applicable legal guarantee period.
For new goods, the legal guarantee of conformity generally applies for two years from delivery.
Where the legal guarantee applies, the consumer may be entitled to have the product brought into conformity by repair or replacement and, in circumstances provided by law, to obtain a price reduction or cancellation of the sale.
Studio Parole remains the customer's seller for the purposes of these legal rights. Customers are not required to pursue a claim directly against Printful, Printify or another manufacturer or production partner.
The consumer may also benefit from the legal guarantee against hidden defects under the conditions provided by French law.
Where customer accounts are available, customers are responsible for maintaining the confidentiality of their account login details.
Information provided through an account must be accurate and kept reasonably up to date.
Studio Parole may suspend an account where necessary for security, fraud prevention or misuse of the website.
Personal information collected in connection with an order is processed in accordance with applicable data-protection legislation.
Information necessary to produce and deliver an order may be shared with our payment, fulfilment, production and delivery partners.
For full details regarding how your information is used, please consult the Privacy Policy.
Studio Parole designs, graphics, product artwork, branding, photographs, text and other original content are protected by applicable intellectual-property laws.
Purchasing a product does not transfer any intellectual-property rights in the artwork or design printed on that product.
Studio Parole content may not be reproduced, copied, commercially exploited or distributed without prior permission.
Where a customer submits wording or other material for a personalized product, the customer confirms that they are entitled to use that material and that its use does not unlawfully infringe the rights of another person.
Studio Parole reserves the right to refuse personalized content that is unlawful or infringes third-party rights.
We always encourage customers to contact us first if there is a problem with an order so that we can attempt to resolve the matter directly.
In accordance with French consumer law, consumers also have the right to use a consumer mediation service free of charge if a dispute cannot be resolved directly with Studio Parole.
The consumer must first have submitted a written complaint directly to Studio Parole before referring the dispute to the consumer mediator.
These Terms of Sale are governed by French law, without depriving consumers residing in another country of any mandatory consumer protections applicable to them under the law.
In the event of a dispute, Studio Parole and the customer will first attempt to find an amicable solution.
Where no amicable solution can be reached, the customer may use the applicable consumer mediation procedure or bring the matter before a competent court in accordance with applicable law.
Studio Parole may update these Terms of Sale from time to time to reflect changes to the store, products, legal requirements or business practices.
The Terms applicable to an order are those available on the website at the time the order is placed.
Shipping
EU & US
France & NYC
Designed with Love
Statement Pieces
Without saying a word
Studio Parole
Design with a point of view